THE FOLLOWING POLICIES APPLY TO ON-LINE PURCHASES OF NEW ARTWORK. FOR “AS-IS” ITEMS PURCHASED AT OUR LIVE AUCTIONS, PLEASE NOTE THE POLICIES INDICATED IN THE AUCTION PROGRAM AT THE EVENT.
CARRIERS
Hamilton Fine Art ships most artwork via the most expedient method available. Currently, most shipments are via FedEx Home Delivery, unless extenuating circumstances require another carrier (example: oversize packages that must be sent via freight).
PROCESS
You will receive an email notifying you when your shipment has gone out. We will ship your order once it has been received, paid in full, framed and packaged.
For in-stock, standard framed artwork, your estimated delivery date depends on several factors including: Custom framing; destination; payment verification; special requests. In the Continental USA, you should allow 3 – 15 business days for your shipment to arrive from the date you have placed your order. Delivery dates are estimates only and can vary due to backorders, order processing delays, payment information and various shipping delays that may be out of our control.
Custom framing requires a few additional days.
Our standard shipping is via GROUND or HOME DELIVERY. If you require rush delivery, please call us to arrange special terms. HFA cannot guarantee a delivery date for back-order items. Your actual delivery date is subject to the carrier’s performance and other factors.
PACKING
If you order your artwork unframed, your order will be shipped in a sturdy tube container. Framed art is packed and shipped in cartons with supports and padding to protect the frame and artwork.
COST
Before packing and shipping your order we will notify you of the cost. The price will be determined by:
- Shipping address & destination location.
- Total weight for all items including all packing material.
- Dimensions of the package(s).
- The total value of the item(s) to be shipped.
DAMAGE
Within five (5) calendar days of receiving your shipment, should your order arrive with any damage, first call customer service as soon as you receive the damaged shipment to obtain a RMA code. Upon receiving your damaged shipment, we will gladly exchange the item. In the event your damaged art is irreplaceable, you will have the option to choose another artwork, or receive a full refund. Refunds on damaged items are not issued until the damaged artwork is received by our shipping facility. After ten (10) calendar days after receiving your artwork, exchanges and refunds will not be authorized.